Terms of delivery

* The order delivery time is specified in working days and does not include the day of cargo receipt, days-off and public holidays.

* The order delivery time in the city with Payment upon receipt includes +1 working day.

Which regions do you deliver to?

Delivery is available across the entire territory of the Republic of Kazakhstan.

How are delivery times calculated?

Delivery times are stated in business days and do not include the shipping date, weekends, or public holidays. If “payment upon receipt” is selected, the delivery time increases by one business day.

How much does delivery cost?

Delivery is 2,500 ₸ for orders under 25,000 ₸.

For orders of 25,000 ₸ or more — delivery is free.

Can delays occur?

Yes, in exceptional cases beyond the Seller’s control (unforeseen circumstances, logistical restrictions).

Can the order be partially cancelled?

Yes. If some items are unavailable in stock, we reserve the right to remove them from the order with mandatory notification to the customer. Payment for cancelled items will be refunded using the original payment method.

Can the order be canceled after it has been handed over to the courier?

Yes, cancellation is possible.

When will the refund be issued if the customer cancels the order during delivery?

We will refund the money within 15 business days from the moment the Seller receives the returned item.

Who can receive the order?

Only the buyer or a trusted person authorized by the buyer. We ensure the security of every delivery.

Is an ID required upon receipt?

For prepaid orders, the courier may request an ID for verification. All personal data is strictly confidential.

What happens if the order is lost?

Until the moment the item is handed to the buyer, we are fully responsible for its safety. In the event of confirmed loss — full reimbursement of the item and delivery cost.

When is the order considered delivered?

At the moment it is handed over by the courier or picked up from the pickup point.

What should I do if the packaging is damaged?

Inspect the item in the presence of the courier. If issues are found, complete a Damage Report and contact our Care Service: +7 700 000 27 27.

How long does the courier wait at the address?

Up to 15 minutes.

Is delivery part of the purchase itself?

No. It is a separate service that ends once the order is handed over. All further product-related matters are governed by Kazakhstan’s legislation and warranty policy.